FAQ

FREQUENTLY ASKED QUESTIONS

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General Questions

What are the opening hours of the All Blacks Experience?

The All Blacks Experience is open at the following times:

  • Monday and Thursday, from 9:30am – 5:00pm. The first tour departs at 10:00am and the last at 3:00pm.
  • Friday, Saturday and Sunday, from 9:30am - 5:00pm. The first tour departs at 10:00am and the last at 4:00pm.

Tuesdays and Wednesdays, we are open exclusively to pre-booked trade and events only. If you would like to make a booking for schools, travel agents, or media please call 0800 2665 2239.

School Holidays, we are open every day from 9:30am - 5:00pm. 

Please check the Book Now page for exact tour times.

What will I see and do inside the All Blacks Experience?

The All Blacks Experience is a place to learn more about New Zealand's story, feel the passion of the All Blacks and experience first-hand the legend of our teams in black. 

Among a myriad of rugby NZ highlights you will hear from All Blacks legends themselves, have an incredible haka experience and get your chance to test your own rugby skills against All Blacks and Black Ferns.

Learn more about what is inside the All Blacks Experience.

Where can I park?

The most convenient parking can be found underground at SkyCity. 

Secure Parking NZ is offering $5 parking spots on weeknights (from 5pm) and weekends at The Chancery Car Park on 8 Bacons Lane and The Federal Car Park on 65-71 Federal Street.

Is the All Blacks Experience suitable for children?

Yes! At the All Blacks Experience we welcome all ages, from the very youngest to the oldest All Blacks fans. We know that our hands-on interactive skills space will be a huge highlight for those kids who want to give it a go.

Infants aged 4 and under are FREE, children 5-15 are $25. See our pricing and tour information.

Is the All Blacks Experience suitable for guests with all levels of abilities?

Yes! We welcome guests of all levels of abilities and have done testing to make sure you everyone has an amazing experience!

Wheelchairs - We have areas in each zone to accommodate the use of wheelchairs throughout the entire experience. And all floors are level with no slopes or inclines.

Guide dogs and assistance dogs are very welcome. We asked trainee guide dogs come through the experience prior to opening and they loved it!

Guests who may have adverse reactions to loud noises and lighting effects are encourage to speak to your guide prior to the tour to ensure you are aware of the conditions.

Young children and babies may react to the loud noises (in particular in the Haka zone), but hearing protection can be supplied if needed.

If you are unsure, we'd love to chat to you to assist you in any way possible. Please email us anytime on info@experienceallblacks.com or call us on 0800 2665 2239 during office hours.

How long does the experience take?

The guided tour takes 45 minutes. It is best to allow a total of 90 minutes for the whole experience as you will want to spend time in our interactive hands-on skills area and the All Blacks Experience shop. Please arrive at least 15 minutes prior to you tour time in order for us to get your team registered!

Where in SkyCity can I find The All Blacks Experience?

The street address is 88 Federal Street. You can access the building multiple ways from Federal Street, Albert Street or via SkyCity airbridges. From more information see our Location information.

Will I meet an All Black inside the All Blacks Experience?

There are many All Blacks who will tell you their own stories inside the Experience. While it won't be in person we have invited all past and present players to come for a visit, so you never know who will be on your tour!

Yes! The All Blacks Experience a permanent attraction!

Yes! The All Blacks Experience is a permanent attraction located within the SkyCity Entertainment Precinct.