Terms and Conditions

GETTING THE MOST OUT OF YOUR EXPERIENCE

Please check in at the All Blacks Experience Front Desk, Level 4, 88 Federal Street, SkyCity Precinct, Auckland, at least 10 minutes before your tour.
All Blacks Experience is a 45 minute guided experience followed by an interactive zone. We recommend allowing 1 to 1.5 hours.
All Blacks Experience is interactive. We recommend flat soled casual shoes or trainers.
Enjoy our retail store located alongside the All Blacks Experience.
Toilets and baby change facilities are all available on Level 4a.
If you have any special accessibility needs, we will do our best to assist you. Please contact our customer service team in advance.
If you have any other questions or concerns, check out our FAQ (frequently asked questions) or contact our customer service team.

BOOKING TERMS AND CONDITIONS

IMPORTANT: You will need to present the credit card used to purchase your tickets to gain entry on the day. This helps us to prevent fraudulent activity. If your tickets were a gift, please let our customer service team know in advance.
Tours depart promptly at the scheduled time. We are unable to provide a refund if you are late or simply miss your tour.
Photography and video are prohibited during the guided All Blacks Experience. You are welcome to take photos and video in the “Step Up” and retail areas.
Parents, for the comfort of other visitors, please ensure your children are supervised at all times.

VIP PLAYER TOURS

Exclusive All Blacks tours cannot be combined or used in conjunction with any other offer in the market.
Exclusive All Blacks Tours can be purchased online or via our Front Desk at the All Blacks Experience
Standard Terms and Conditions of entry apply

CANCELLATION POLICY

To cancel or amend an existing booking, please contact us on reservations@experienceallblacks.com with your booking reference and full name. Please allow up to 48 hours for a response.

If guests cancel within 24 hours of experience departure, they are not entitled to a refund. Where guests are entitled to a refund, the refund will be made to the same credit card that was used to confirm the booking.

For group reservations (defined as 10+ paid passengers):

Final group numbers required 30 days prior to date of experience departure
Up to 30 days prior to the date of experience departure the booking agent may amend or cancel a reservation and is entitled to a full refund
Up to 7 days prior to the date of experience departure the booking agent may amend or cancel a reservation and is entitled to a 50% refund
If cancellation is made within 7 days of the date of experience departure, no refund will be available.

We are unable to guarantee we can accommodate any amendments, or a change in number of guests, within 14 days of your experience.

PAYMENT TERMS

The name of the business that will appear on your bank/credit card statements will be All Blacks Experience Limited Partnership. Your account will be charged in New Zealand Dollars.

Direct bookings will be only confirmed when full payment has been received.

ONLINE RETAIL PURCHASES

Full terms and conditions for online retail purchases including personalised jerseys can be found here.

SHARE AND WIN PROMOTION

Prize description (“the Prize”):

The Prize is 1 (one) personalised All Blacks jersey.

By participating in the promotion, entrants agree to be bound by these terms and conditions.
The Promoter is All Blacks Experience through its website www.experienceallblacks.com (“the Promoter”).
The promotion is open for entry 1 June 2025 – 30 November 2025. Entrants must have been on a trip with All Blacks Experience from 1 June 2025 – 30 November 2025
To be included as an entrant, entrants must:
1. publish a Google review for All Blacks Experience https://g.page/r/CS3lb9yKI2noEAE/review
  OR
2. On Social Media Platforms mention/tag @experienceallblacks platforms include but not limited to Facebook, Instagram and TikTok. On RED and WeChat platforms mention and tag @新西兰旅游Ngai Tahu
To be eligible to win entrants must have booked directly through All Blacks Experience and not a third-party agent.
Visitors who used a free of charge or complimentary pass are not eligible to enter this promotion.
Employees of Te Rūnanga o Ngāi Tahu Group and their immediate families or related entities are not eligible to enter this promotion.
The Promoter reserves the right to amend, suspend or terminate this promotion and/or these terms and conditions at any time for any reason, or without notice.
The Promoter will not be liable in any way in relation to any loss, damage, harm, including personal injury arising in connection with this promotion. Any decisions made by the Promoter in relation to this promotion are final and no correspondence will be entered into.
The Prize is non-transferable.
All entrants must be aged 18 years or older.
Entries are the property of the Promoter and may be used for promotional purposes by them.
The winner will be drawn on the 6 December 2025
The winner will be notified via social media or Google. If the winner has not confirmed acceptance of their Prize within three days, the Prize will be redrawn. Winner will confirm what personalisation and sizing.
The Prize will be sent via post to the winner from the Promoter.
The Prize does not include any other facilities or activities that are not listed in the prize description.

WECHAT PAY PROMOTION

Offer is redeemed on presentation of WeChat Pay coupon. Only one coupon per transaction.
Pin is only available when paying via WeChat Pay only.
Travel Period: Valid for travel between 7 July 2025 and 30 September 2025.
Offer is valid for in-person purchases only. Offer is not available online.
This offer cannot be used in conjunction with any other promotion, discount, or deal.
Subject to availability. Standard cancellation policies apply.
All Blacks Experience reserves the right to amend or withdraw this offer at any time without notice.

CUSTOMER SERVICE TEAM

Need help? Contact our customer service team on reservations@experienceallblacks.com and let us know your reservation number.