Terms and Conditions

GETTING THE MOST OUT OF YOUR EXPERIENCE

  • For more information on our Covid-19 protocols and requirements please check our Covid-19 Response page.
  • Please check in at the All Blacks Experience Customer Service Counter, Level 4, 88 Federal Street, SkyCity Precinct, Auckland, at least 10 minutes before your tour.
  • All Blacks Experience is a 45 minute guided experience followed by an interactive zone. We recommend allowing 1 to 1.5 hours.
  • All Blacks Experience is interactive. We recommend flat soled casual shoes or trainers.
  • Enjoy our retail store located alongside the All Blacks Experience.
  • Toilets and baby change facilities are all available on Level 4a.
  • If you have any special accessibility needs, we will do our best to assist you. Please contact our customer service team in advance.
  • If you have any other questions or concerns, check out our FAQ (frequently asked questions) or contact our customer service team.

BOOKING TERMS AND CONDITIONS

  • IMPORTANT: You will need to present the credit card used to purchase your tickets to gain entry on the day. This helps us to prevent fraudulent activity. If your tickets were a gift, please let our customer service team know in advance.
  • Tours depart promptly at the scheduled time. We are unable to provide a refund if you are late or simply miss your tour.
  • Photography and video are prohibited during the guided All Blacks Experience. You are welcome to take photos and video in the “Step Up” and retail areas.
  • Parents, for the comfort of other visitors, please ensure your children are supervised at all times.

BUY ONE GET ONE FREE OFFER

  • Vouchers cannot be combined or used in conjunction with any other offer
  • Voucher is valid for three months from date printed on voucher
  • Voucher cannot be used on the same day as your current visit
  • This Voucher can only be redeemed at the point of purchase at the All Blacks Experience
  • This Voucher is not redeemable via online bookings.
  • This voucher can only be used once and must be handed over at arrival.
  • To book a tour with this voucher, please email Reservations@ExperienceAllBlacks.com to book in. You will need to reference your ticket number on top right corner of the voucher and present the voucher on arrival
  • Standard Terms and Conditions of entry apply, as can be found on the voucher back.

Exclusive All Blacks Tours 

  • Exclusive All Blacks tours cannot be combined or used in conjunction with any other offer in the market. 
  • Exclusive All Blacks Tours can be purchased online or via our Front Desk at the All Blacks Experience
  • Standard Terms and Conditions of entry apply

Percentage Off Offers

  • All Blacks Experience tours cannot be combined or used in conjunction with any other offer in the market.
  • This offer can be redeemed online or via our Front Desk at the All Blacks Experience using the promotional code. 
  • Standard Terms and Conditions of entry apply, as can be found on the voucher back.

CANCELLATION POLICY

To cancel or amend an existing booking, please contact us on reservations@experienceallblacks.com with your booking reference and full name. Please allow up to 48 hours for a response.

If guests cancel within 24 hours of experience departure, they are not entitled to a refund. Where guests are entitled to a refund, the refund will be made to the same credit card that was used to confirm the booking.

For group reservations (defined as 10+ paid passengers):

  • Final group numbers required 30 days prior to date of experience departure
  • Up to 30 days prior to the date of experience departure the booking agent may amend or cancel a reservation and is entitled to a full refund
  • Up to 7 days prior to the date of experience departure the booking agent may amend or cancel a reservation and is entitled to a 50% refund
  • If cancellation is made within 7 days of the date of experience departure, no refund will be available.

We are unable to guarantee we can accommodate any amendments, or a change in number of guests, within 14 days of your experience.

PAYMENT TERMS

The name of the business that will appear on your bank/credit card statements will be All Blacks Experience Limited Partnership. Your account will be charged in New Zealand Dollars.

Direct bookings will be only confirmed when full payment has been received.

 

ONLINE RETAIL PURCHASES

Full terms and conditions for online retail purchases including personalised jerseys can be found here.

 

CUSTOMER SERVICE TEAM

Need help? Contact our customer service team on reservations@experienceallblacks.com and let us know your reservation number.