FAQs

Yes, booking online in advance is highly recommended to secure your preferred tour time and avoid disappointment, especially during peak seasons.

Step into the heart of New Zealand rugby! Your visit to the All Blacks Experience is a fully immersive journey designed to thrill all ages and levels of rugby knowledge. On your guided tour, you'll:

• Feel the force of the haka: Experience a breathtaking, 180-degree multi-sensory digital haka performance, standing face-to-face with the All Blacks and Black Ferns.
• Immerse in culture & connection: Hear captivating stories directly from legends of the black jersey, understanding the deep link between rugby and Māori and Pasifika culture, including the significance of the Mauri stone.
• Challenge your skills: Test your own rugby skills against virtual All Blacks and Black Ferns in our interactive "Step Up" zone – perfect for all ages.

Allow about 90 minutes for your full visit, which includes the 45-minute guided tour and time to explore our interactive areas and Auckland's largest official All Blacks & Black Ferns retail store.

For a full breakdown of every thrilling moment, visit our Guided Tour page.

At the All Blacks Experience we welcome all ages, from the very youngest to the oldest All Blacks fans. We know that our hands-on interactive skills space will be a huge highlight for those kids who want to give it a go.

While you'll hear directly from many All Blacks and Black Ferns through their captivating stories and insights within the Experience, direct player appearances on standard tours are not guaranteed. However, our players have been known to pop in for a visit, so keep an eye out!

For an exclusive opportunity to meet a former player, consider our VIP Player Tours. These private 45-minute tours offer behind-the-scenes stories, followed by a luxurious three-course meal and a two-hour drinks package at Metita in a private dining room, hosted for three hours by a former player.

The All Blacks Experience first opened its doors in December 2020 and is a permanent, world-class attraction located within Auckland’s SkyCity Precinct.

Yes, the All Blacks Experience features a dedicated retail store where you can find official merchandise, memorabilia, and unique souvenirs to remember your visit.

One hundred percent. We are committed to ensuring every guest has an amazing and comfortable experience. The All Blacks Experience is designed to be fully accessible for all mobilities, including wheelchair and pram access, and we warmly welcome guide and assistance dogs.

For guests with sensory sensitivities, we offer hearing protection and our guides can provide details on audio and lighting effects.

We've dedicated an entire page to our inclusive design and support. For comprehensive information on mobility access, sensory comfort, assistance animals, and planning your visit, please see our detailed Accessibility page.