Covid-19 Response

The All Blacks Experience is currently closed while Auckland is at Alert Level 3, Step 2. We will reopen when Auckland moves to the COVID Protection Framework (traffic light system), and will be operating with required protocols in place for each Level. 

Please read below for the protocols and requirements for guests/mauhiri at each Level. 

Please note that the All Blacks Experience will require all guests/manuhiri over the age of 12 years to provide proof of vaccination via My Vaccine Passport upon arrival. Guests who cannot to show proof vaccination will not be able to enter the business. 

RED LEVEL 
  • All guests/mauhiri are required to scan in using the COVID Tracer App on arrival, or use the COVID visitor register at the ticket desk.
  • All guests/mauhiri over the age of 12 years are required to wear a mask while onsite.
  • We ask all guests/manuhiri to maintain a 1m distance from others, unless you are from the same bubble.
  • Tour group sizes will be reduced by 50% to allow for social distancing and to enable us to manage the total number of people onsite at any time. 
ORANGE LEVEL
  • All guests/mauhiri are required to scan in using the COVID Tracer App on arrival, or use the COVID visitor register at the ticket desk.
  • All guests/mauhiri over the age of 12 years are required to wear a mask while onsite.
  • We ask all guests/manuhiri to maintain a 1m distance from others, unless you are from the same bubble.
  • Tour group sizes will be reduced by 50% to allow for social distancing.
GREEN LEVEL 
  • All guests/mauhiri are required to scan in using the COVID Tracer App on arrival, or use the COVID visitor register at the ticket desk.

If you have any questions about booking or attending the All Blacks Experience, please contact us via email at info@experienceallblacks.com

 

Our cleaning protocols

The All Blacks Experience follows cleaning procedures in line with COVID protocols. Thorough cleaning is completed in all areas where there is contact with manuhiri and staff after each tour. Tours are staggered with ample time between each tour. Hand sanitiser stations and antibacterial wipes are provided in all areas that have touch screens. 

Ticket purchases

If COVID related restrictions force the All Blacks Experience to close, the validity period of your ticket or gift voucher will be extended by the duration of the closure period.

To extend the validity of your booking or for any booking-related queries, please email us at reservations@experienceallblacks.com and our team will get back to you as quickly as we can.

Be kind, stay safe, kia kaha

The All Blacks Experience understands how important teamwork is, and we encourage people to work together and help keep everyone keep safe. Ngā mihi nui (our thanks) to everyone.